Frequently Asked Questions
Everything you need to know about shopping with EN-JI
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
EN-JI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer warranty on your products?
Yes, most of our products come with a 1-year manufacturer's warranty covering any defects in materials or workmanship. Please keep your receipt as proof of purchase.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.